The aim of Dispute Bench Limited (“we”, “our”, “us”) is to provide the highest professional standards throughout the entire engagement process.
However, we understand that there may be occasions when you, the client believes that our services have fallen short of your expectations. We are receptive to any such complaint and will consider it in detail.
In the first instance, full details of any complaint should be made in writing, via email to info@disputebench.com. We will contact you to acknowledge receipt of your complaint within three working days-outlining the process that will be used to investigate your complaint and the timetable for response.
It is our intention to give a written response within 14 days of the receipt of the complaint. If there is a need for an extension to that time period, we will discuss that with you. This complaints procedure will take into account the confidentiality provisions signed by and binding upon all participants.
